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Shipping Policy

Overview

Atelier Noir handles each order with care and intention.
Our shipping process is designed to remain clear, consistent, and dependable from checkout to delivery.

Processing Time

Orders are processed within 1–3 business days.

Once an order is confirmed, it is prepared for shipment. During periods of increased demand, processing may require additional time. Any delay will be reflected at checkout or communicated directly.

Shipping Times

Estimated delivery timelines:

  • United States: 5–10 business days

  • International: 7–15 business days

Delivery times may vary depending on location, carrier conditions, and customs processing where applicable.

Shipping Confirmation & Tracking

Once your order has been dispatched, a confirmation email will be sent with tracking details.

Tracking updates may take time to reflect as the package moves through the carrier network.

Shipping Costs

Shipping rates are calculated at checkout based on destination and order details.

Promotions or adjusted shipping rates may be offered periodically.

Delays

While we aim to maintain consistent delivery timelines, delays can occur due to:

  • Carrier disruptions

  • Weather conditions

  • Customs clearance (for international orders)

These factors are outside of our control, but we monitor shipments and assist where possible.

Incorrect Information

Please ensure that all shipping details are entered accurately at checkout.

Atelier Noir is not responsible for delays or delivery issues resulting from incorrect or incomplete address information.

Lost or Stolen Packages

Once an order has been handed to the carrier, responsibility shifts to the shipping provider.

If your package is marked as delivered but cannot be located, we recommend contacting the carrier directly. We will assist where possible to help resolve the issue.

International Duties & Taxes

For international orders, customs duties, taxes, or import fees may apply depending on your region.

These charges are determined by local authorities and are the responsibility of the recipient.

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